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Return Policy

Return Policy

At BB Wheels, we try hard to get you the correct items, every time. If you need to return a product for any reason, we want to make that as fast and easy as possible. Here are the policies related to returns that may help you understand and navigate the process:

The vast majority of products available at BB Wheels are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition

To initiate a return, a Return Authorization Number must be requested within 30 days of receipt of the product and must be received back to BB Wheels within 45 days of receiving the product. When shipping the return, this return authorization # must be clearly labeled on the package. Items returned without a return authorization # are not eligible for refund or exchange.

Restocking Fees

All products require a 20% restocking fee. These items qualify for a refund or exchange, less the restocking fee and any applicable return shipping costs, when returned with all original packaging, paperwork and parts in new and unused condition.  The following brands due to manufacturer requirements, will incur a 25% restocking fee:  Raceline, MKW, Hostile, RSR, Avenue, Fuel, DUB, Niche, US Mags, Foose, Rotiform, Red Dirt Road, Akuza, Incubus, Ballistic, Menzari, Panther, Bold, Sothis, Cratus, Viscera, Cavallo, Spec-1, Amani, XF Off-Road, Azara, Blade, and Twisted Off-Road.

***American Force wheels are NOT Eligible to be returned or exchanged.***

Example:

$175.00 (Original purchase price)
-$35.00 (20% restocking fee)
___________________________________________
$140.00 (Total Refund Amount)

***Customer is also responsible for return shipping***

All Shipments over $75 may require a signature upon delivery to ensure items are received safely.  If customer is unable to arrange for signature and your shipment is returned, the restocking fee policy shown above will apply.  If you have questions or concerns about this, please call us prior to placing your order. 

Return Procedure

  1. Contact BB Wheels at (320) 333-2155 to receive a Return Authorization # and return shipping address along with detailed return instructions.
  2. Clearly write and/or affix the Return Authorization# on the package and return to the address specified.
  3. Unless the return is due to manufacturer defect or a BB Wheels error, the customer is responsible for return shipping costs. 
  4. The original method of payment used to place the order will be credited the purchase price, less restocking fees. BB Wheels will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.

Refusing Delivery of your Order

If you choose to refuse delivery of your order after BB Wheels or one of its product partners has already fulfilled and shipped the product, you will still be responsible for restocking fees and return shipping related costs. 

Defective Items

If you receive an item that is broken or defective, BB Wheels will provide a prepaid return shipping label for the damaged product.  To obtain the return shipping label, please follow the above return procedure.  (Please keep in mind, certain defects such as minor scratches and scuffs to the backside of a wheel that is not visible after installation is normal and not considered defective as manufacturers do not fully finish this area of a wheel or protect it for transit in most cases.)  Any damages or defects must be reported to BB Wheels prior to installation and within 48 hours of receiving your products so that BB Wheels can first determine the best course of action.  

In cases where wheels or tires are deemed to be potentially "out of round" by an installer or customer, this needs to be validated using a Hunter Road Force balancing system.  In situations such as this, the customer would need to provide BB Wheels with a printout of a run-out test, the road-force number, and the lateral & horizontal variance.  Unfortunately, laser balancing machines and / or a visual inspection of movement is not a valid or accurate assessment of a wheel or tire being defective.  BB Wheels strongly encourages all of its customers to have your wheels & tires installed only with Hunter Road Force equipment.  Please see the link below to find an installer near you.  Note: BB Wheels does not have any affiliations with these shops or businesses, this link is for informational purposes only.

Hunter Road Force Shop Locator - Click Here 

Warranty Process

BB Wheels works with top quality brands and manufacturers. We try our best to work with partners that treat our customers like family. Periodically you may encounter a warrantable issue related to your purchase. The determination of a warranty claim is 100% at the discretion of the manufacturer based upon their policies.

*** If you are purchasing chrome wheels please understand they are more susceptible to adverse chemical reactions that may cause pitting as due to contact with salt, road chemicals, improper cleaners, and brake dust. This type of damage is not covered by a manufacturers warranty. ***

BB Wheels does not assume any responsibility related to their claims process. BB Wheels does not cover shipping fees and various other expenses related installation, mounting, balancing and labor related costs of your shop.

Non-Returnable Products

Some products, including (but not limited to) custom patterned and custom painted items, are not returnable. In the case of manufacturer defect or BB Wheel's error, these items may be exchanged only, no refunds.

***American Force wheels are NOT Eligible to be returned or exchanged.***

Holiday Returns

BB Wheels extends the eligible return period from 30 to 60 days on orders placed between “Black Friday” (the Friday following Thanksgiving) and Dec 24th. All other standard return policies and procedures apply.

Wheel Fitment Policy

BB Wheels unfortunately cannot guaranty fitment on all vehicles due to unique factors with each vehicle that may include larger than stock tires, altered or lifted suspensions, or orders that were not placed over the phone & not discussed with a BB Wheels Truck Wheel & Tire specialist.  We believe in maintaining high levels of honesty and integrity and will however do everything within our reasonable abilities to ensure correct fitment.  Please don't hesitate to call us with any questions or concerns at 320-333-2155 and we will be happy to discuss your wheel fitment questions.  Your business is greatly appreciated and valued!!

Additional Disclosures

Authorized items must be returned with all original packaging, paperwork and parts in new and unused condition. Items not returned in the above condition will fail inspection and a refund will not be issued.   It is highly recommended that all products be test fitted prior to installing as we cannot accept return of products that have been installed and therefore used.   

BB Wheels will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.  

The customer is responsible for inspecting all products upon receipt of the items.  BB Wheels must be notified of any incorrectly received products or shipping damage prior to installation and within 48 hours of receiving the products.  If notified after installation, BB Wheels cannot accept a return or exchange on any damaged or incorrectly received items.  As with any vehicle part, BB Wheels cannot account for variations in vehicles due to age or customization, occasionally minor modifications may be necessary to ensure correct fitment.

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