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Additional Information

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Policies & Website Terms of Use

Mounting and Balancing

*** BB Wheels does NOT mount and balance wheels and tires. ***

In our family’s pursuit to provide a fast, cost efficient, and simplified buying experience for our customers we have chosen to not mount and balance wheels and tires. Our simplified business model allows us to pass the cost savings to you via industry leading prices, family friendly service, and free shipping. Also, in our many years of business we still find the relationship with your local trusted installation shop is important as it allows you to work locally and have a point of contact for any service-related needs.

Companies that offer mounting and balancing packages typically only deliver your product in 7-14 business days whereas BB Wheels generally delivers most orders in 3-4 business days.

We recommend installing your wheels and tires using a Hunter Road Force Machine. https://www.hunter.com/gsp9700

Pricing Policies

At BB Wheels, we try very hard to ensure the prices on our wheels & tires we display on our websites are up-to-date and accurate. Occasionally in today's fast pace environment, mistakes can happen as we update pricing on a bulk basis multiple times per week.  If you purchase a product that does have a pricing error, we reserve the right to suspend all sales of the product in question and cancel the order. We greatly appreciate you business and understanding with this situation.

Shipping Policies

*** Please remember if your order has already shipped, we CANNOT modify the shipping address. ***

Some orders are subject to BB Wheels Verification procedure which means that for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that order and that ship-to information are legitimate. This process rarely delays an order, and generally requires either a simple call-back (which can be done after business hours via email at sales@bbwheelsonline.com) or by fax at 320-961-2155.

If your order requires Verification, we will advise you by phone or e-mail. It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.

We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.

HOW DO WE VERIFY YOUR PAYMENT AND ADDRESS?

  • Both your billing and shipping addresses are verified before an order ships.
  • Address verification is a precautionary measure we take to ensure your safety and prevent fraud. Phone and online shopping does not allow us to request traditional forms of identification, e.g. a driver's license, like a standard walk-in retail outlet. Instead we conduct address verification though your credit/debit card issuer to confirm your identity. 
  • If your billing and shipping address do not match, we may require additional information to process your order. Orders requiring additional information may not only delay shipment, but we may sell out of the item prior to receiving the necessary information from you. 
  • If you would like to ship to an address other than your billing address, it is best to contact your card issuing bank and have your shipping address added as an alternate shipping address to your card. Simply let the card issuer know that you are placing a phone/online order and the retailer needs to verify the address before shipment to eliminate the possibility of fraudulent activity.  Paypal also offers a safe & secure "Confirmed" shipping address program that protects both you and BB Wheels, this sometimes may be a quicker & easier option if you would like your products shipped to an address other than your credit or debit card billing address and you already have a Paypal account.

Signature Requirements for Delivery

Any Shipments over $75 may require a signature upon delivery to ensure items are received safely.  If you are unable to arrange for signature and your shipment is returned, the restocking fee policy will apply.  Please see our Return Policy section for more details on this. If you have questions or concerns about the signature requirements, please call us prior to placing your order. 

Receiving your Shipment

Upon receiving your order, we ask that you inspect all products upon receipt of the items.  BB Wheels must be notified of any incorrectly received products or shipping damage prior to installation and within 48 hours of receipt of your products.  If notified after installation, BB Wheels cannot accept a return or exchange on any damaged or incorrectly received items.  As with any vehicle part, BB Wheels cannot account for variations in vehicles due to age or customization, occasionally minor modifications may be necessary to ensure correct fitment.  BB Wheels will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.  It is highly recommended that all products be test fitted prior to installing as we cannot accept return of products that have been installed and therefore used.   

As always, please don't hesitate to contact us at 320-333-2155 with any questions or concerns and we will be more than happy to help!

Warranty Process

BB Wheels works with top quality brands and manufacturers. We try our best to work with partners that treat our customers like family. Periodically you may encounter a warrantable issue related to your purchase. The determination of a warranty claim is 100% at the discretion of the manufacturer based upon their policies.

*** If you are purchasing chrome wheels please understand they are more susceptible to adverse chemical reactions that may cause pitting as due to contact with salt, road chemicals, improper cleaners, and brake dust. This type of damage is not covered by a manufacturers warranty. ***

BB Wheels does not assume any responsibility related to their claims process. BB Wheels does not cover shipping fees and various other expenses related installation, mounting, balancing and labor related costs of your shop.

Terms of Use

Use of this website shall in all respects be governed by the laws of the state of Minnesota, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Minnesota courts located in Stearns County, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts. 

 

As a small family owned & operated business, we greatly value & appreciate your business.  Please don't hesitate to call us at (320) 333-2155 if you have any questions or concerns regarding our policies.

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