Get Peace of Mind with 3X Triple Powered
Guaranteed Delivery Shipping
This shipping add-on covers...
- ➀ Lost Packages (stuck in transit, lost at the hub, mis-delivered)
- ➁ Shipping Damage (including cosmetic wheel damage*)
- ➂ Stolen Packages (porch pirates)
Claim Filing Timelines
Q: When can I file a claim if I purchased guaranteed delivery shipping?
A: If the need to file a claim arises, follow the below timelines.
- Lost (marked as stuck in transit) = file claims NO EARLIER than 7 days and no later than 30 days from the last scan update
- Damaged = file claims WITH PHOTOS of the package and item NO LATER than 15 days from the delivery date
- Stolen (marked as delivered) = file claims NO LATER than 15 days from the delivery date; items over $100 USD in value require a police report
Q: What is guaranteed delivery shipping?
A: Guaranteed delivery shipping is triple powered protection that safeguards your items throughout their journey to your door. When you add guaranteed delivery shipping to your BB Wheels order at checkout, you gain the power to easily file claims for packages that end up lost, damaged, or stolen during the shipping process.
FAQ: Tracking, Shipping Issues, & Claims
Q: Where is my order?
A: Use FedEx's tracking functionality to see real time updates on your packages as well as estimated delivery dates.
Q: What if my order gets lost and never arrives?
A: We know how the shipping process goes, packages get lost at the hub, get stuck in transit, and at times get delivered to the wrong address. Fortunately, guaranteed delivery shipping can protect you from all these shipping fails. If you opted for this shipping add-on, you can file a lost package claim within 7 days of the last scan update. From there it won't take long for your claim to be reviewed.
Q: What if my order gets damaged in transit?
A: With guaranteed delivery shipping, the items in your order are protected against shipping damage = damage that prevents the item(s) from functioning properly. Added BONUS, when it comes to wheels, this shipping add-on also covers cosmetic damage to the front face and lip. If you opted for guaranteed delivery shipping, you can file a damaged package claim immediately upon receiving your order, just make sure to include photos of the packaging and the item(s). From there it won't take long for your claim to be reviewed.
If any of the items in your order have defects or what appears to be damage sustained during manufacturing, please contact BB Wheels' Customer Service team at email@example.com or 320-333-2155 opt. 2 so we can work with you and the manufacturer to resolve the situation.
Q: What if my order gets stolen off my front steps?
A: Stolen packages are definitely an increasing issue. Fortunately with guaranteed delivery shipping, stolen items - whether dragged away by the neighbor's dog or snatched by porch pirates - are covered and eligible for claims. If you opted for guaranteed delivery shipping, you can file a stolen package claim immediately upon the shipment being marked delivered, just keep in mind that items over $100 USD in value will require a police report. From there it won't take long for your claim to be reviewed.
Q: What are the terms and conditions for guaranteed delivery shipping?
A: The terms and conditions of sale can be found here: Terms.
Q: How do I file a claim for items in my order that end up lost, damaged, or stolen?
A: The link to file a guaranteed delivery shipping claim can be found in your BB Wheels' Order Confirmation email. You can also visit the following link to file a claim now.
Note: The claim form does require you to input your Order ID # and the email address used to place your order, so make sure to have those details handy.